Imperfect technology in the perfect world?
Tuesday, November 15th, 2005Over the last couple of years I’ve observed an increasing dependency on technology, in both myself and those around me. We all have high expectations about how technology should work – reliably and without problem. If you’ve ever stood at the front of a room conducting a demo – only to expierience a catastrophic meltdown at the most crucial moment… then you know where I’m coming from.
For example, today I really wanted to listen to a live recording on mtvUber only to receive a very simple, yet elegant Error. Worse, I couldn’t find a help page or discussion board. In this case, I can live without. I’d be of a much different opinion if I couldn’t submit an essay or complete a quiz. What if I could complete the quiz, but every other question saved incorrectly? How would I feel if I learned that the incorrect question issue wouldn’t be resolved for a week? Three weeks? Three months?
How do we reconcile imperfect technology in the perfect world? We’re increasingly reliant on technology and when it fails, anxiety and frustration grow. Many industries have invested substantial time and money in the development of ‘reliable’ technology. ‘Are we there’ in higher education computing? Many vendors in the arena are responsive to the needs of their customers, but is it enough? Is three weeks too late for the student who needs their correct grade tomorrow?
It would seem that I have a lot more questions than answers…